Digital transformation: 6 Ways to Improve Your Workforce Performance and ROI

Gartner believes digital transformation requires making existing processes more efficient and creating or unlocking new value for customers.

It allows organizations to understand modern buyers, interact with new ones, and meet their expectations through multichannel customer experiences. Ultimately, digital solutions meet customers’ expectations and open up new business opportunities.

Digital transformation is vital for more than just taking advantage of new opportunities to grow and scale, it can also prove critical in shaping the future of some businesses and industries.

New technologies and improved customer experiences are the main drivers behind companies investing in digital transformation, but the biggest reason for prioritizing this transformation is that it will enable them to take advantage of new growth opportunities.

Leveraging advanced technologies enables companies to shift their business models and adjust to the new normal.

Many companies are becoming more conscious about their customers’ experiences, and 92% of leaders are developing complex digital transformation strategies for improving consumer experiences.

While there is no question that digital transformation is essential for improving customer experiences, companies investing in technologies that enable their employees typically experience vast improvements in employee engagement and company productivity.

Digital transformation is the practice of using technology to dramatically alter one’s business to chase new revenue streams and business models and avoid disruption.

1. Streamline processes and systems

Rather than just moving data into the Cloud, leverage digital transformation to overhaul and optimize your systems and processes, ensure that they are compatible and agile enough to deliver reliable business insights, and position your business for future success.

Involve employees in integration roles (employees who convert and integrate new digital methods and processes to existing working practices, helping bridge the traditional and digital parts of your business) to support the organization’s digital transformation.

Engage technical innovation managers with profound experience developing advanced solutions to support transformation.

2. Set up self-service portals

The second is deploying self-serve digital technologies that employees, business partners, or both groups can use; when organizations do this, transformation success is doubled. With support from executives, organizations can launch a digital pilot, such as converting a single, small business function to digital. Once trust in a successful digital initiative is established, Organizations can go on with more experimental, daring projects.

3. Leverage digital technologies and solutions

Digitalization is using digital technologies to transform business processes and projects — for example, training employees to work on new software platforms designed to help product launches happen more quickly.

The digital transformation uses artificial intelligence, automation, hybrid clouds, and other digital technologies to harness data and enable more intelligent workflows, quicker, more informed decisions, and real-time responses to market disruptions.

4. Harness real-time data

Digital transformation will allow for the collection of reliable data, centralization of data storage, and building tools for data analysis and translation to insights that facilitate smart business decisions.

One of the most important benefits of digital transformation is that your company can capture and analyze data you can convert into actionable, revenue-generating insights.

One of the apparent benefits of digitizing business is that you can deploy powerful digital tools and strategies, such as license changes on a location-by-location or by industry and automated processes.

5. Ensure employee collaboration

Robust digital tools and strategies directly translate into higher customer satisfaction. How well your employees communicate across departments, continuous data flows throughout your organization, smooth phase-to-phase customer lifecycles–all of these benefits lead to a more efficient business process, saving time, money, and resources.

Communicating your mission, giving teams a say in your workplace transformation, and having a carefully designed rollout and training program may improve employees’ commitment to help make your digital transformation a success.

Businesses are seeing cost savings and increased profitability from better data capture to improved customer experiences. It is possible to drive significant changes in costs and revenues by integrating data-driven insights into the corporate culture.

Employees and leadership can enhance their best practices by improving visibility across various aspects of a company and boosting revenues by pattern recognition, assessing trends, and capitalizing on data-driven opportunities.

6. Improve operational efficiency

Executives said that improving operational effectiveness (40%), faster time-to-market (36%), and being able to deliver on customers’ expectations (35%) are among the main benefits of digital transformation.

When organizations adequately address employees’ experience, they are likely to experience double the levels of customer satisfaction and innovation and 25% higher profits, compared with organizations that fail to do so.

Your employees will improve their performance by digitizing your company operations, streamlining your workflows, and improving information flows throughout the company.

Here, an initiative involves changing the predominant business model from one designed for producing and selling products to one that provides data-driven services for digital customers.

Conclusion

Using data-driven insights can help better understand customers and redefine the company’s strategy, helping with improved decision-making and leading the way to higher ROI.

One of the most important benefits of a digital transformation is that your company can capture and analyze data, which can be turned into actionable, ROI-generating insights. You will find that digitalization is becoming increasingly important to businesses today than it has been to date.

By taking on the challenges of implementing digital transformation, companies are empowering their employees with skills to build for the future while also giving their businesses internal knowledge that will keep them growing and competitive in a digital era.

Successful digital transformation is not about adopting technologies to replace humans; it is about giving humans the power to operate more efficiently, make better decisions with more information, and feel more at home.

Borrowing from the software development world, companies can improve agility through digital transformation, increase speed-to-market, and embrace continuous improvement (CI) strategies.

How connected is your workspace?

If you’re looking for an answer to the above question, we can help.

We have already helped many companies with advanced digital solutions and strategies to transform how their employees’ work and companies operate.

Get a free consultation from one of our digital transformation experts for more details and assistance.